Customer Support Manager (Visa Sponsorship Available)

Fintech Job in London | Sponsored Jobs UK 2026

Are you in the UK (or planning to move) and looking for a high-paying fintech job with visa sponsorship? This is a strong opportunity for experienced customer support professionals ready to step into a leadership role.

A fast-growing London-based fintech is hiring a Customer Support Manager with full-time visa sponsorship available.

💼 About the Company

This fintech startup, nsave, is based in London and focused on helping people in financially unstable regions protect and grow their money.

Founded by Amer Baroudi and Abdallah AbuHashem, the company provides:

• USD accounts
• Global payments
• Investment access for underserved markets

They’ve raised $22M from top global investors including Sequoia Capital, Y Combinator, TQ Ventures, and SV Angel, and are rapidly scaling across markets.

📍 Job Location

• London, United Kingdom (Full-time, on-site)

👨🏾‍💼 Role: Customer Support Manager

This is not a basic support role — you will lead a growing team of 10 support agents and help build a world-class customer experience system.

Key Responsibilities:

• Lead and manage a 10-person customer support team
• Design schedules, workflows, and service coverage systems
• Track performance and improve service quality
• Work with Product & Engineering teams to fix customer issues
• Build automation systems to reduce manual work
• Analyse customer data and improve operations
• Maintain internal knowledge bases and support documentation
• Handle escalated customer issues quickly and professionally

🧠 Who They Are Looking For

You should apply if you:

• Have experience leading customer support teams (fintech or startup preferred)
• Understand how to build scalable systems, not just answer tickets
• Are data-driven and focused on continuous improvement
• Can work under pressure in a fast-moving environment
• Have strong communication and leadership skills
• Bonus: basic technical or coding knowledge

🌍 What You’ll Build

• A scalable, high-performance support system
• Faster response times and better customer satisfaction
• Strong operational processes and automation tools
• A high-performing team culture built on ownership and urgency

🎯 Company Values

• Mission First – Customers and impact come first
• Move Fast – Speed and urgency matter
• Ownership – You take full responsibility
• Excellence – High standards in everything

🎁 Employee Benefits

• 🇬🇧 Visa Sponsorship available
• 💰 Competitive salary
• 🏥 Private medical insurance (including dental & optical)
• 🏋🏾 Gym membership support
• 💊 £500 health & wellness budget
• 📚 Learning & development budget
• 🏖️ 25 days annual leave + UK public holidays
• 🚲 Cycle-to-work scheme
• 📈 Company share options (eligible roles)

📲 How to Apply / Stay Updated

If you’re actively job hunting in the UK or relocating soon, you can also join a WhatsApp group that shares ONLY UK visa sponsorship jobs:

👉 https://whatsapp.com/channel/0029VasSEmu2ER6hpgxlyh3n

🇳🇬 Naija UK Connect Insight

For Nigerians and Africans in the UK, roles like this are especially valuable because:

• They offer visa sponsorship pathways
• They are in high-demand fintech sectors
• They provide career growth into leadership roles in the UK tech space

If you already have experience in customer service, banking, telecoms, or fintech support, this is a strong upgrade opportunity.

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